Terms of service

Terms of Service

Last Updated: 27/01/2026

Welcome to LittleBhakt! These Terms of Service ("Terms") constitute a legally binding agreement between you and LittleBhakt ("we," "us," or "our") governing your use of our website and purchase of products. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

If you do not agree with these Terms, please do not use our website or services.

1. General Information

Business Name: LittleBhakt Email: sahithid525@gmail.com 

LittleBhakt operates as an e-commerce platform specializing in children's clothing and accessories within India. These Terms apply to all users, visitors, customers, and anyone who accesses our services.

2. Account Terms and Registration

Creating an Account:

  • You must be at least 18 years of age to create an account and make purchases on our website
  • You agree to provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized use of your account
  • One person or entity may not maintain multiple accounts

Account Security:

  • You are solely responsible for all activities that occur under your account
  • We reserve the right to suspend or terminate accounts that violate these Terms
  • We are not liable for any loss or damage arising from your failure to maintain account security

Account Termination:

  • You may close your account at any time by contacting us at sahithid525@gmail.com
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion
  • Upon termination, your right to use our services will immediately cease

3. Pricing and Payment

Product Pricing:

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated
  • GST and other applicable taxes will be clearly mentioned during checkout
  • Prices are subject to change without prior notice, but changes will not affect orders already placed
  • We strive to ensure pricing accuracy but reserve the right to correct any errors
  • In case of pricing errors, we will notify you and give you the option to cancel or proceed at the correct price

Payment Methods: We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, RuPay, etc.)
  • Net Banking
  • UPI (Unified Payments Interface)
  • Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
  • Cash on Delivery (COD) - subject to availability and order value limits
  • [OTHER PAYMENT METHODS]

Payment Processing:

  • All payments are processed through secure, PCI-DSS compliant payment gateways
  • Payment must be received and verified before order processing begins
  • For COD orders, payment is due at the time of delivery
  • We do not store your complete card details; this information is handled by our payment partners

Order Confirmation:

  • Payment confirmation does not guarantee order acceptance (see Section 5)
  • You will receive an email confirmation once payment is successfully processed
  • If payment fails, your order will not be processed

Taxes:

  • GST and other applicable taxes are calculated based on your shipping address
  • Tax invoices will be provided with your order as per Indian taxation laws
  • Business customers can provide their GSTIN for B2B transactions

4. Product Descriptions and Availability

Product Information:

  • We make every effort to display our products accurately, including colors, sizes, and descriptions
  • Due to screen variations, actual colors may differ slightly from what appears on your device
  • All measurements are approximate and may vary within acceptable manufacturing tolerances
  • Product images are for illustration purposes and may include accessories not included with the product

Product Availability:

  • All products are subject to availability and stock limitations
  • We reserve the right to limit quantities available for purchase
  • If a product becomes unavailable after you place an order, we will notify you and offer alternatives or a full refund
  • Pre-order and made-to-order items will have estimated delivery times clearly mentioned

Product Accuracy:

  • While we strive for accuracy, we do not warrant that product descriptions are complete, current, or error-free
  • We reserve the right to correct any errors, inaccuracies, or omissions and change information at any time
  • Weight, size, and age recommendations are guidelines only; please use your judgment for your child's needs

5. Order Acceptance and Processing

Order Placement:

  • Placing an order constitutes an offer to purchase products
  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order for any reason, including:
    • Product unavailability or stock limitations
    • Pricing or product description errors
    • Suspected fraudulent or unauthorized transactions
    • Orders that violate our policies
    • Inability to verify customer information

Order Confirmation:

  • You will receive an order confirmation email once your order is successfully placed
  • Order confirmation does not constitute order acceptance
  • We will send a separate email when your order is accepted and begins processing

Order Cancellation by Us:

  • If we cancel your order after payment, we will provide a full refund within [7-10] business days
  • We will notify you via email if your order is cancelled

Order Modification:

  • Once an order is placed, modifications may not be possible
  • Contact us immediately at sahithid525@gmail.com if you need to modify or cancel your order
  • We cannot guarantee modifications after order processing has begun

6. Shipping and Delivery

Shipping Coverage:

  • We currently ship to addresses within India only
  • Shipping is not available to PO Boxes in certain locations
  • Remote or difficult-to-access areas may have extended delivery times or additional charges

Shipping Charges:

  • Shipping costs are calculated based on order value, weight, dimensions, and delivery location
  • Shipping charges will be clearly displayed during checkout before payment
  • We may offer free shipping promotions on orders above a certain value
  • Additional charges may apply for express or expedited shipping

Delivery Timeline:

  • Estimated delivery times are 7 business days from order dispatch
  • Delivery times are estimates only and may vary based on location and courier availability
  • Orders are typically processed within 1-3 business days of payment confirmation
  • Delays may occur due to public holidays, natural disasters, courier issues, or unforeseen circumstances

Delivery Process:

  • Orders are shipped via reputable courier partners including Qikink
  • You will receive tracking information once your order is dispatched
  • Someone must be available to accept delivery at the shipping address
  • Valid ID proof may be required for COD orders
  • Failed delivery attempts may result in return to sender, and re-delivery charges may apply

Risk of Loss:

  • Risk of loss and title for products pass to you upon delivery to the shipping address
  • We are not responsible for delays caused by incorrect addresses provided by you

Delivery Issues:

  • If you do not receive your order within the estimated timeframe, contact us at sahithid525@gmail.com
  • We will work with our courier partners to locate your shipment
  • In case of lost shipments, we will process a replacement or refund after investigation

7. Returns, Exchanges, and Refunds

We want you to be completely satisfied with your purchase. Our return and exchange policy is designed to be fair and customer-friendly while protecting against misuse.

Return Eligibility: Products can be returned within [7/14/30] days from the date of delivery if:

  • The product is unused, unwashed, and in original condition with all tags attached
  • Original packaging is intact and undamaged
  • The product has manufacturing defects or quality issues
  • You received the wrong product or size
  • The product is significantly different from what was described

Non-Returnable Items: The following items cannot be returned for hygiene and safety reasons:

  • Innerwear, undergarments, and lingerie
  • Products marked as "Final Sale" or "Non-Returnable"
  • Customized or personalized items
  • Products damaged due to misuse or negligence
  • Items without original tags or packaging

Return Process:

  1. Contact us at sahithid525@gmail.com within 3 days of delivery
  2. Provide your order number, reason for return, and photos if applicable
  3. Our team will review and approve eligible returns
  4. We will arrange pickup or provide return shipping instructions
  5. Once we receive and inspect the returned item, we'll process your refund or exchange

Return Shipping:

  • For defective or incorrect items, we will arrange free return pickup
  • For returns due to personal preference (change of mind, size issues), return shipping costs may be borne by the customer
  • We recommend using tracked shipping services for your protection

Exchange Policy:

  • Exchanges are subject to product availability
  • Size exchanges are available within 3 days of delivery
  • Color or style exchanges may be processed as returns and new orders
  • Exchange shipping costs depend on the reason for exchange (same as returns)

Refund Policy:

  • Refunds will be processed within [7-14] business days after we receive and inspect the returned item
  • Refunds will be issued to the original payment method
  • For COD orders, refunds will be processed via bank transfer (please provide bank details)
  • Shipping charges are non-refundable unless the return is due to our error
  • Any promotional discounts or offers applied to the original purchase will be deducted from the refund

Quality Assurance:

  • We inspect all products before shipping, but manufacturing defects may occasionally occur
  • If you receive a defective product, we will provide a replacement or full refund
  • Please report quality issues within 3 days of delivery with supporting photos

Cancellation Before Shipping:

  • You may cancel your order before it is shipped by contacting us immediately
  • Once shipped, our standard return policy applies
  • Cancellation refunds are processed within [5-7] business days

8. Intellectual Property Rights

Our Content:

  • All content on our website, including text, graphics, logos, images, product descriptions, and software, is owned by LittleBhakt or our licensors
  • This content is protected by Indian and international copyright, trademark, and intellectual property laws
  • You may not reproduce, distribute, modify, display, or create derivative works without our written permission

Your Use:

  • You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal shopping purposes
  • You may not use our website or content for commercial purposes without authorization
  • Automated data collection (scraping, bots, etc.) is strictly prohibited

Trademarks:

  • "LittleBhakt" and our logo are trademarks of LittleBhakt
  • Unauthorized use of our trademarks is prohibited and may violate trademark laws

User-Generated Content:

  • By submitting reviews, photos, or other content, you grant us a perpetual, royalty-free license to use, display, and distribute that content
  • You represent that you own all rights to submitted content
  • We reserve the right to remove any user-generated content at our discretion

9. Prohibited Uses

You agree not to use our website or services for any unlawful or prohibited purposes, including but not limited to:

Illegal Activities:

  • Violating any Indian laws, regulations, or these Terms
  • Engaging in fraudulent transactions or identity theft
  • Using stolen credit cards or unauthorized payment methods

Harmful Actions:

  • Transmitting viruses, malware, or harmful code
  • Attempting to gain unauthorized access to our systems
  • Interfering with website functionality or security measures
  • Overloading our servers or disrupting service

Misuse of Services:

  • Creating multiple accounts to abuse promotions or policies
  • Reselling our products commercially without authorization
  • Making false claims or misrepresenting products
  • Manipulating reviews or ratings

Prohibited Content:

  • Posting defamatory, obscene, or offensive content
  • Harassing other users or our staff
  • Sharing personal information of others without consent

Consequences: Violation of these prohibited uses may result in:

  • Immediate account termination
  • Cancellation of pending orders without refund
  • Legal action and reporting to law enforcement authorities
  • Liability for damages and legal costs

10. Limitation of Liability and Disclaimers

Service "As Is":

  • Our website and services are provided on an "as is" and "as available" basis
  • We make no warranties, express or implied, regarding website functionality, product availability, or uninterrupted service
  • We do not guarantee that our website will be error-free or secure

Limitation of Liability: To the maximum extent permitted by Indian law:

  • We are not liable for any indirect, incidental, consequential, or punitive damages
  • Our total liability for any claim arising from your use of our services shall not exceed the amount paid by you for the specific product or service
  • We are not responsible for delays, failures, or disruptions caused by circumstances beyond our reasonable control

Product Liability:

  • We are not liable for injuries or damages resulting from misuse of products
  • Products are intended for the age groups and purposes described
  • Parents and guardians are responsible for supervising children's use of our products
  • We are not liable for allergic reactions or sensitivities unless caused by manufacturing defects

Third-Party Services:

  • We are not responsible for the actions, content, or services of third-party payment processors, shipping companies, or other service providers
  • Third-party websites linked from our site are governed by their own terms and policies

Indemnification: You agree to indemnify and hold harmless LittleBhakt, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your violation of any laws or third-party rights
  • Your misuse of our products or services

Consumer Protection: Nothing in these Terms limits your statutory rights under the Consumer Protection Act, 2019, or other applicable Indian consumer protection laws.

11. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Jurisdiction:

  • Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India
  • You agree to submit to the personal jurisdiction of these courts

Dispute Resolution Process: Before initiating formal legal proceedings, we encourage the following resolution process:

  1. Direct Communication: Contact us at sahithid525@gmail.com to attempt to resolve the issue informally
  2. Negotiation Period: We will work in good faith to resolve disputes within [30] days
  3. Mediation: If informal resolution fails, parties may agree to mediation before pursuing litigation
  4. Legal Action: If all else fails, disputes will be resolved through the courts mentioned above

Consumer Forums:

  • As per the Consumer Protection Act, 2019, you may have the right to file complaints with the appropriate consumer forum based on the value of your claim
  • Nothing in these Terms prevents you from exercising your rights under consumer protection laws

Limitation Period: Any cause of action or claim you may have must be commenced within one (1) year after the claim or cause of action arises, or be permanently barred.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Collection:

  • We collect personal information necessary to process orders and provide services
  • All data handling complies with applicable Indian data protection laws
  • For complete details, please review our Privacy Policy

Communication Consent:

  • By using our services, you consent to receiving transactional communications (order confirmations, shipping updates, etc.)
  • You can opt out of marketing communications at any time
  • We will not share your information with third parties except as described in our Privacy Policy

13. Promotions, Discounts, and Offers

Promotional Terms:

  • Promotional codes, discounts, and offers are subject to specific terms and conditions
  • Promotions cannot be combined unless explicitly stated
  • We reserve the right to modify or cancel promotions at any time
  • One promotional code per order unless otherwise specified
  • Promotions are valid only during the specified period

Gift Cards and Vouchers:

  • Gift cards and vouchers have specific terms regarding validity, use, and redemption
  • They cannot be exchanged for cash
  • Lost or stolen gift cards cannot be replaced

Loyalty Programs:

  • If we offer loyalty or rewards programs, separate terms will apply
  • Points or rewards have no cash value and cannot be transferred

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God, natural disasters, epidemics, or pandemics
  • War, terrorism, civil unrest, or government actions
  • Strikes, labor disputes, or transportation disruptions
  • Power outages, internet failures, or technical issues
  • Supplier failures or material shortages

During force majeure events, our obligations will be suspended for the duration of the event, and delivery times may be extended accordingly.

15. Severability and Waiver

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by our authorized representative.

16. Updates to Terms of Service

Modifications:

  • We reserve the right to update or modify these Terms at any time without prior notice
  • Changes will be effective immediately upon posting on our website
  • The "Last Updated" date at the top will reflect when changes were made
  • Continued use of our services after changes constitutes acceptance of the modified Terms

Notification:

  • For material changes, we may notify you via email or prominent website notice
  • It is your responsibility to review these Terms periodically

Your Acceptance:

  • If you do not agree with modified Terms, you must stop using our services
  • Orders placed before changes will be governed by the Terms in effect at the time of order

17. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, and any other legal notices published on our website, constitute the entire agreement between you and LittleBhakt regarding your use of our services and supersede all prior agreements and understandings.

18. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

LittleBhakt Email: sahithid525@gmail.com Phone: 7382305028 We aim to respond to all inquiries within 24-48 hours during business days.

Acknowledgment

By using our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are accessing our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Thank you for choosing LittleBhakt for your children's clothing needs. We appreciate your business and trust!

Important Legal Notice: This Terms of Service document is provided as a template and should be reviewed by a qualified legal professional familiar with Indian e-commerce laws, the Consumer Protection Act 2019, the Information Technology Act 2000, and other applicable regulations before implementation. Laws and regulations change over time, so regular review and updates are recommended.